If you don’t find an answer you are looking for, please email us at email@example.com and we will respond as soon as we can.
Where’s my order?
We understand that your sleep and the sleep of your family is important so we make shipments every day. If your order is placed before 1 PM Mountain Standard Time, your order will go out same day. Depending on your shipping preference, plan on 2-4 business days. PLEASE refer to the tracking confirmation email that you received with your order. Before contacting us, please call the post office with your tracking number to see the status of your order. If you have done all of this and still can’t find your order, please feel free to contact us and we will help you!
How much sleep is enough?
This varies by age but according to many credible sites and doctors we have asked it is recommended that:
- 1-3 years of age get 12-14 hours of sleep
- 3-6 years of age get 10-12 hours of sleep
- 7-12 years of age get 9-10 hours of sleep
- 12-18 years of age get 8-9 hours of sleep
- 18-25 years of age get 7-9 hours of sleep
- 26-65+ years of age get 7-8 hours of sleep
These recommendations are suggestions but consistency of sleep is another factor that needs to be considered. Getting proper sleep for one night is good but making it a habit of getting several nights in a row should be the ultimate goal.
There are several different types of sleep products out there, why should I try yours?
Great question! There are several different types of sleep products with many different forms. Wink Naturals was created with one goal in mind: Help you and your family sleep better and sleep more. We do this by following 3 major rules.
- Manufacture only in quality facilities that take quality control and product integrity as serious as we do. When we tell you that our product has a certain ingredient, we guarantee you it does.
- Formulate useful products in delivery forms that our customers actually want. Our products are unique and extremely user-friendly. We think you’ll agree.
- We back EVERY product we sell. If you aren’t 100% satisfied, send it back for a full refund.
Do your products have drugs in them?
Nope. Our products don’t have any medication or drugs in them. We strive to produce only the highest quality, natural products for you and your family. Our formulas are simple, proven to work and created with you in mind.
Do you test on animals?
No. We don’t test our formulas on animals. Seems like kittens and puppies sleep just fine.
How do your formulas work?
Great question! Over the past several years and when I Co-Founded Zarbee’s Inc, we made it a goal ONLY to produce products we ourselves would feel comfortable recommending to our family and that we knew would actually work. We spent a lot of time researching unique and existing ingredients that had clinical evidence showing they worked. If we weren’t convinced that our formula would work, be safe or was unnatural, we’d shelf it and not produce it. I still live by this principle and will only offer products with strong evidence for efficacy and safety. Each product is made up from different ingredients and we have data supporting each product we make.
What if I don’t feel your product works?
Although we feel we make the very best products for sleep, we understand that there may be those that don’t feel they are getting the results they expected. Nothing is worse than paying money for something only to find it didn’t meet your expectations. Our promise to you is that if you ever feel our products aren’t working for you or your family, return any unused product within 30 days for a full refund. If it is past the 30 days, we would be happy to send you another product to try.
This literally means there is no risk for you to try our products. We are parents ourselves, and we want to treat you just as you’d like to be treated. The only thing we ask is that when our products work for you, share your experience with your friends and family! For subscription orders, you will be notified 3 days before your order ships. If you do not cancel or edit your order before the order ships and you wish to cancel your order, shipping and handling cost will be deducted from the refund amount.
What happens if there is a negative interaction with your product?
Consult your doctor as quickly as possible and then contact us at firstname.lastname@example.org Our products are natural and drug-free so there should never be a risk of a contraindication with other drugs but we always recommend you speak with your doctor prior to using any of our products.
How does the AutoShip and Save membership work?
Opting in to our AutoShip and Save membership is the best way to save money, get free shipping and not have to worry about reordering our product. When you sign up, you enroll in our monthly shipment program. You select the products you want, select “Autoship and Save” and then each month, you will receive those products automatically. You save up to 35% on the purchase price and if you want to cancel or pause, just let us know and we can take care of that for you.